That DID NOT take place, The main day he was scheduled, I got home inside the night to acquire a concept on our equipment that he was there at 9:30AM so I needed to get in touch with and re-schedule an appointment. This went on for months, and months, with NO just one every demonstrating up in the slightest degree. I ongoing to contact Empire Today, e-mail by their Website-site, and by no means the moment got any resolution. Because of some private challenges, we ended up unable to waste any longer time on them, so reluctantly I let it go for awhile. Late very last year, I decided once again to test to get some resolution on this. I attempted contacting, e-mailing, but have never been given a reaction again. Our tub now, is worse than in the past, and you will truly feel water beneath the liner, that is finding even worse with the working day. I was told this enclosure had a "Life time" warranty, nevertheless, we are unable to chance their shabby workmanship for much longer devoid of dread of it ruining our lavatory even worse. For the money we paid, and the meant name Empire is imagined to have, this is the most unacceptable job any person has at any time seen. We are actually going to have to contact out Yet another organization to repair a little something Empire Today never ever mounted the right way to begin with. I are unable to believe that they continue to publicize the Customer care whilst being aware of that once The work is done plus the checks from the lender, you are going to by no means manage to access them once more. Ought to have recognised after they mentioned they could not just take a private Test as payment. I had to go the lender for a cashiers look for about $3,000 for the ultimate payment, which that they had no trouble getting. I'll continue on to suggest everyone and everyone I am aware to never ever, at any time, deal them for any type of task they may have to have. I guess we figured out a precious, and expensive lesson the challenging way.
This is the scratch they remaining and… by Jolene D. This can be the hallway which was not appeared… by Lyndie D.
The following day, we were owning prospective buyers remorse and puzzled if we should always've checked out the nylon choices (she offered us with polyester only). We referred to as and asked with regard to the nylon, but were being achieved with "empire does not have a wide selection of nylon.
Jeremy O. claimed "It is sort of interesting that following I still left my First opinions, the owner Flynn himself contacted me. He was very apologetic and wanted to make points right. It really is rare to determine house owners this involved with the…" examine a lot more Ad Abbey Carpet of Tacoma 2 reviews
We request that anyone with fantastic difficulties remember to contact the Business office in the President at CustomerSupport@empiretoday.com. Certainly one of our Resolution Associates might be pleased to operate with you toward resolution.
He straight away started trying to steer us in the direction of the most expensive carpet he had, and advised us not to "make the mistake of buying carpet based on selling price." Um... yeah. Cost isn't an item to your salesman, could it be?
They have been so nice, professional and type when I questioned queries - they usually did an awesome occupation- my dwelling appears like a brand new residence - it is actually outstanding !! So on the scale of 1-10 I'd personally give this a 12 ! for each and every Element of it !! I really suggest EmpireToday and question to work with Judy Namet mainly because she is actually great - Thank you
I identified as at 9AM to determine what happened they usually said which the Adult males who had been heading to put in The brand new flooring product are engaged on a task from yesterday.
Cease following Charles h. seven/fifteen/2016 I had this corporation change the carpeting on my overall 2nd floor. I dealt directly Using the supervisor. The carpet was put in in Federal Way. The manager insisted in my paying for the entire job beforehand.
"This is the third time I've tried for getting these clowns out for an estimate. I should have offered up following the 2nd endeavor. The customer service folks are clueless, but when a single realizes that they're trying to stand for a firm that won't stick to as a result of with appointments, you begin to pity them.
Nonetheless, we chose to terminate the set up immediately after reading through this e mail. Why, Empire Salesman did not supply the itemized Value / breakdown of the cost that I don't know and I didn't trouble to check with the Gross sales Rep.
Wow! I'm happy to have browse these things now. We had been thinking of going in advance and finding carpet from Empire but now I believe I'll explain to my partner we must always go together with someone else. We had a salesman occur out a couple of days back. He seemed rather nice and pretty knowledgeable and we had been tempted by the fast turnaround time. But, we resolved to match with Household Depot. The flooring dude there was considerably more professional and valuable and keen to debate information. Aspects had been lacking through the Empire salesman. Every one of the carpets at High definition have don or efficiency ratings and "confront weights" and I had been advised that all carpet must have these comparable numbers (marketplace standard). I just talked for the Empire salesman who promises Clicking Here these are generally designed up quantities from HD plus they do not have anything at all similar - this does not sound right to me. I told him I am striving to match carpet top quality and he just suggests very well, This really is premium quality and it has a 10 yr guarantee. He stresses how terrific their customer care is and they've received the golden torch award with the BBB 2 years inside a row which is some massive deal.
I missed a phone in some way and obtained a voice mail declaring that they're out inventory for the vinyl plank i bought. The day of Set up I obtain the information. I should reschedule all one other contractors now. waste of your time from the so referred to as dependable business.
Created appointments wherein installer failed to present up. Bad high quality set up that needed to be ripped up and re-done with more than two months between. Couldn't put residence available due to their lack of professionalism and workmanship.